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Small Business Made Simple Podcast

Apr 15, 2020

Hey there, my gorgeous listener, welcome to episode 68 of the Small Business Made Simple Podcast.

Thank you for lending me your ears today – I know you have lots of choices, so I sincerely appreciate me being one of them!

If you’re a first time listener, super super welcome, I am so pleased to have you here.  I am your host Jenn Donovan, and, it’s my job, via this podcast, social media and everywhere else actually, to make your business life simpler. 

Business can be lonely and hard and complicated and it’s hardly ever easy, but it should be simple or at least simpler, so that’s my commitment you to on the Small Business Made Simple podcast!

One way I help to make your life simpler is by having a group of like-minded business owners all in one stop.  To ask questions, get answers and enjoy the journey of business! If you haven’t joined the Like Minded Business Owners Facebook Group, then hope over there after this episode and join!  Simply search Like Minded Business Owners in Facebook or come to the show notes for the like.  Show notes are at

On this episode I have a special guest and amazing lady, in fact the queen of Customer Service in Australia – Cate Schreck from Lightbulb Training Solutions

Cate is the Director of Lightbulb Training Solutions (LTS) and is known for designing and delivering workplace training programs that educate and motivate staff to work together in harmony and provide consistently excellent customer service. Cate is passionate about sharing the skills that create harmonious workplaces and delighted customers.

Cate and I have spoke together at a few events and we had another planned before Covid hit – so hopefully we’ll meet face to face again really soon.

But I love her energy and her passion for customer service.

I am so passionate about customer service and it was a priority when I had my retail business.  My team were the dream team when it came to customer service, but I know it’s not like that for everyone.

So, I asked Cate to come on and have a chat about Customer service for the benefit of all!

It’s insightful, it’s passionate and it’s a bit of a laugh too.  You’ll know what I mean about halfway through – but on this episode I do something I’ve NEVER done before on a podcast – lucky she’s so forgiving!

So, listen in and get your customer service boots strapping!


I really hope you got a lot from this episode – I promise you didn’t miss out on too much wisdom because I didn’t press record!

The outtake of this interview is almost hilarious – especially the video, when you can start to see my face turn green from sickness when I realised what I did.

Something for the bloopers reel!

But, that’s all for episode 68.

I’ll be back next Thursday with another great episode to help you simplify your business in 2020. 

If you’re enjoying this podcast, which if you have listened to here – you hopefully are, don’t forget to subscribe, share this episode with another superstar business owner who’s doing the daily grind and would appreciate someone making their business simpler, and leave a rating or review to show how much you are loving this free weekly content.

Massive love coming your way if you do!

See you next week on the podcast for episode 69.  But in the meantime, let’s hang out on social and get social on social – you’ll find me on Instagram, Facebook and my fav LinkedIn.

But whatever you do,

……..remember small business peeps, as my opening song says, there’s no point in dreaming small!